About the Company

Nimble is a leader in IoT (Internet of things) technology and a Pet Tech Brand trusted by more than 20,000+ Pet Parents across North America. By leveraging our deep understanding of Pet Parent needs and decade-old expertise in IoT, we offer Peace of Mind for Pet Parents about their pet’s health and safety. Nimble, Headquartered in Palo Alto CA, is backed by marquee entrepreneurs/Investors, and has offices in Chennai, Coimbatore, Bangalore- India and Palo Alto, USA. For more information please visit  www.nimblewireless.com

Work Culture

We hire good people and make them great ! We do this by fostering an open and fun work environment that allows employees to perform at their best. We believe in an environment where all employees are treated with respect and fairness and this helps our team become a better version of themselves every single day.

Position Overview

This role, Sr.Executive – Customer Delight – US/India will be responsible for Customer Service, responsible for the company’s sales in the US / India region.  The person should be able to

  • Answer basic questions on call/chat/email about Installations, Configuration, Customization & usage of assigned products.
  • Takes end to end Ownership of end user issues till resolution and follow up as mandated by the process requirement.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to common failures.
  • Typically provides support for internal and external customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Responsible for providing the first-line to higher-line of after sales telephone technical support of hardware.

The position, based in Coimbatore-India, will be reporting to the Manager – Customer Delight, US/ India of the company.

Qualifications

  • Excellent communication skills, both oral and written
  • Be familiar with Microsoft applications and working knowledge of MS Office
  • Have a good attitude – should be committed to the work
  • Should be comfortable in night shifts.

Compensation Package

Nimble offers an excellent package including employee stock options (ESOP), health insurance and other employee benefits. Compensation will not be a limitation for the ideal/motivated candidate.

Job Summary

Location
Coimbatore – India
Experience
3 – 7 years
Role
Sr. Executive – Customer Delight
Posted on
27-09-2022